Priority Alert: "Rite Weigh
Digital" / Pocketscales.net / ""DigiTronics" We had so many
complaints and issues relating to Rite Weigh Digital that we put them on a
special alert page. Please click HERE for Rite
Weigh Digital Alerts and information.
8/8/04, Notification given by Tanita Corporation.
merchants both online and "brick and mortar" are selling fake
Tanita products. These scales look identical to the Tanita
1479V. They have the Tanita name on the scale, on the box and
on the manual. The easy way to tell the real and fake Tanita
1479V products apart is that the fake ones do not say "Made in
Japan" on the bottom of each scale. If you have purchased
one of these fake scales please contact Tanita at 1-800-9-TANITA.
Please be careful when purchasing scales on the internet, as you can
see there are many "potholes in the road". This is why we
recommend using a trusted merchant such as the ones that we have listed on
our Online Merchants page.
the missing "made in Japan" on the fake Tanita 1479V. The
fakes are very prevalent on EBay and Online. Note that the newest fake
Tanita 1479's now say "made in Japan" on the scales and they even
have copied Tanita's hologram on the box. The only way to know the
difference between the real and the fake is to remove the cover. The
fake Tanita scales use a small load cell while the real Tanita scales use a
large metal plate system (Capacitance system).
/ Exactica / Cenladigital" Ebay & Web sales
8/09/04, Complaint via Email, investigated & posted by
Summary: This is part of
the Exacta Digital / Rite Weigh Digital related problems.
Seller is on Ebay, collecting money from consumers but not sending the
actual items ordered and paid for. Please view http://feedback.ebay.com/ws1/eBayISAPI.dll?ViewFeedback&userid=mjrmjr0
Attempted Resolution by Digital Scales.com Staff: There is nothing we can do other then to warn
consumers to avoid these types of scale retailers. Please use
due-diligence to avoid fraud. We suggest using the merchants we
have reviewed or ones that have BBB (true BBB) registrations.
Scale Co / MINX"
12/28/2003, Complaint via Email, investigated & posted by
Summary: Itin is pushing
a physical copy of the Ohaus HH / Ohaus Emerald along with copies of Gram
Precision, Jennings and My Weigh scales. We were shocked when
we saw these reproductions on their website and when we called Itin
"Steve" actually told us that their Minx Enterprise (the physical
copy of the Ohaus) was "the same as the
Ohaus". Here's what we found:
Minx Enterprise: Exact
physical copy of the Ohaus HH / Emerald.
Minx Sidekick: Exact
physical copy of the Gram Precision Pocket Tech /
Old Pointscale 1.0 model. Itin goes so far as to fraudulently print
POINTSCALE on the inside cover!
Minx Mini Disc: Exact
physical copy of the Gram Precision Micro Tech / Jennings "MINI" (notice how Itin used the
Mini name while trying to avoid trademark issues)
Minx Backflip: This one
is more interesting - in 2001 Barmes
Wholesale imported a 'similar' scale to the Palmscale. They couldn't
copy the Palmscale because of patent issues so they had this sort of
similar scale made. The Minx Backflip is a copy of that copy.
Minx Flip Flop: This is the
cheap Digiweigh type scale with a
different name on it. We think the "Flip Flop" name is meant to
play off of the famous "Flipscale" name. "Flip
Flop" is an appropriate name for these Minx scales which are destined
Attempted Resolution by Digital Scales.com Staff: We contacted Ohaus to inform them of Itin's
product. They were shocked to say the least. We also notified
the other various manufacturers.
10/01/2003, Complaint via Email
Summary: I bought a scale from this merchant and
it arrived, worked for 3 days, then when I tried to contact them
their site was down and their number was disconnected!
Attempted Resolution by Digital Scales.com Staff: We were
unable to find out any information on this merchant. They must have
gone out of business (sorry).
"Xactica" (AKA Exacta Digital,
4/20/2004, Complaint via Email
August 4th, 2003 our VISA was charged $77.60 by Exacta Digital for two
electronic scales. We haven't received either, nor have they ever
sent us an invoice, nor returned emails or explained what happened.
Phone number listed (425)882-2333 is disconnected.
Attempted Resolution by Digital Scales.com Staff: It is pointless to contact Exacta about these
matters. See the below complaints and information.
"Xactica" (AKA Exacta Digital,
10/20/2003, Complaint via Email
needed a precision scale so I searched online and found a sweet price for
one at exactadigital.com. I ordered what they called a "Global
500" which they said reads 500g x 0.01. What I received was
totally different - it reads 500g x 0.1 !!! I immediately emailed
them and waited 2 days but no reply, so I called them and got their
answering machine. I called again a few hours later and again the
next day and again later - still no answer and no reply. Now I'm
totally SOL - thanks for the advice about contacting my credit card co but I
paid via Paypal (they only take paypal). Paypal says that they only
cover disputes regarding non-shipment not "merchandise quality
issues". So I'm totally SOL and need to go and purchase an Ohaus
Scout SP402 which I should have done in the first place. Anyway after
reading your site I realized that Exacta also had those fake website seals.
PLEASE HELP ME!!!!!!!!!!!!!!!!!
Attempted Resolution by Digital Scales.com Staff: We sent Exacta emails, no response. This
situation sounds quite familiar to us, both Exacta and Rite Weigh Digital
are located very close to each other. It's possible that there may be
a relation. Just like before we contacted Trust-E at www.truste.org who
verified that this site was not registered with them and that the logo was
being used fraudulently. Next we contacted Entrust who said their logo was
also being used without their permission. There was a previous alert
(above) about Exacta and now we must really warn people about these
retailers. The only "good" news is that Ohaus happens to have a
$75 rebate sale on the Scout series right now - maybe that will help
mitigate this poor guy's damages. Please be careful out there
Additional Alert: "Xactica" (AKA Exacta Digital, Xactron, Exactica)
8/19/2003, Complaint via Email & Notice from our friends at
from Complaints.com (original text at http://www.complaints.com/august2003/complaintoftheday.august19.30.htm
Subscribe to our free
e-mail newsletter: Top 10 Complaints of the Day
Read all posted complaints: full text
search • browse by
today's next posted complaint
Consumer Message #
30 for August 19, 2003
Complaints.com received the following consumer message on August 18,
From: Weaver, Judy [WeaverJ@erlanger.org]
RE: eXacta Digital - purchased a set of scales in Jan., 2003 - called
company about problem, haven't received help
purchased a set of scales from eXacta Digital 1/21/03. We immediately had
problems with the scales working. I have tried calling the company about
every day and always get an answering machine. I did get through one time
and a guy told me he could not help me that he would have someone call me
I have yet to hear from them. Now every time I try to call the company, I
get a message saying their mailbox is full. I have also emailed them with
no response. They have a 30 day money back guarantee but you can not
reach them within this time frame to get your money back, now we are
stuck with defective scales.
UPDATE ALERT: ExactaDigital & RiteWeighDigital are
now seemingly out of business.
8/20/2003, Complaint via Email
bought a scale from them and the wrong one arrived. This was back in
March. I contacted them and I was told to send it back and they'd
send a new one, they were nice on the phone and apologized a lot so I felt
OK about it. So I sent it back but a new one never came! I've
called them a bunch of times and keep getting their answering
machine. They took down their website except for a page that says
they'll be back online soon but it's dated April 25 and now it's like 6
months later!. Anyway please be warned about this guys!
Attempted Resolution by Digital Scales.com Staff:
We called them and left messages, no
reply to our calls as of yet :(
Alert: "Dr Bongs"
8/20/2003, Complaint via Email (from UK)
bought a scale from them and it arrived broken. I had paid by postal
order (I wish I had used my Visa so I could have disputed the
charge). I called them and they told me to send it back to the
manufacturer. I argued with them about this for a long time but they
wouldn't do anything to help me. So I mailed it HMS back to the USA
manufacturer, low and behold it came back to me 2 months later with
"unable to forward, undeliverable" stamped on it.
What kind of garbage is that? I contacted Dr Bongs AGAIN and they told me
that Rite Weight must have moved (but they didn't know where!?) This is not
Attempted Resolution by Digital Scales.com Staff:
We are aware of this problem, it's
because the building where Rite Weight (Barmes Wholesale) was located has
been seized by the DEA. We located a
new address for them via their website and gave it to the consumer.
The information above is posted with only minor research by our
staff. If any false alerts or incorrect information is posted we ask
that you contact us immediately to tell us of the problem. You can
email us at email@example.com
or / and please put up a post on our message board. Our goal is to only
post correct information but it is very possible for us to make a
mistake. We suggest that you verify any information on our own before
making a decision.